Pera Barrett Resume

Pera Barrett
People, outcomes and tech focused leader.
Strategic, tactical, and situational leadership
Agile product management and ownership
Customer channel strategy and leadership
User Experience and Customer Research
Product planning & roadmapping
Leadership of agile teams
High-performance coaching and mentoring
Operational scaling of enterprise
Relationship management

Ki te kahore he whakakitenga ka ngaro te iwi - without foresight and vision, the people will be lost.

Ngāti Toa Rangatira, Te Ati Awa ki Whakarongotai, Ngāti Raukawa ki te Tonga. 

I'm an experienced leader and creator of change. I'm equally happy coaching leaders of leaders, challenging the thinking of a CEO, or writing acceptance criteria for a software development user-story.

View my Strengths Finder profile here for my top five talents.

My strength, passion, and effectiveness intersect lies between strategy, people leadership, and product delivery.

Referees I've led, been led by, and worked alongside are the best way to understand how I work. Just ask and I'll pass on their details.

Let me know if you'd like to see a portfolio of work I've led.

Digital Product Owner
BNZ, Digital & Apps2018 - present

Leading delivery of multiple high-profile and time sensitive products and projects and carried out the subsequent leadership of product health and the online experience across multiple applications on a variety of tech stacks.

Accountable for all stages of the Agile Software Delivery Life Cycle from problem definition and ideation using Design Thinking, UX and customer research, roadmap planning using Lean, to testing delivery in Agile frameworks.

Roadmap planning at a feature, epic, and story level. All standard Agile rituals and responsibilities. Evidence based prioritisation, backlog management, refinement and user-story creation.

I’ve led teams in Kanban and Scrum as both Scrum Master and Product Owner, facilitating sprint planning, assumption mapping, opportunity canvases, stand-ups, team health check-ins, team retrospectives, sprint reviews, show & tells etc.

If you want more information on what a Digital Product Owner is, read the summary I wrote here.

Service Designer
Te Rūnanga O Toa Rangatira - Ngāti Toa2021

Designing the end-to-end service for a creative tech hub to be led by one of my iwi Ngāti Toa Rangatira. Creating a space for brilliance and closing the equity gap through technology in Pōrirua.

Designing scope, blueprint, and roadmap from MVP, to MMP and fully functional service.

Digital People Leader
BNZ, Digital - Consumer & Wealth2017 - 2018

Coaching and leadership across 8 agile squads of cross-platform software developers, testers, business analysts and technical leads across internet banking, mobile banking and host/mainframe systems. 

Business-level capability strategy design and delivery, recruitment, business-level workforce planning.

Service Excellence Manager (Site Manager)
BNZ, Service Centre2014 - 2017

Strategic and operational leadership of BNZ’s national digital contact centre and Wellington’s voice contact centre.

Coaching and leading team leaders, driving performance of the site, stakeholder management and embedding of Kaizen and Lean frameworks for process improvement.

Design and delivery of transformational change strategy. Leadership of 10+ team leaders and 100+ agents.

Product Owner & Founder
Shoebox Christmas Aotearoa2014 - present

Strategic leadership nationally.

Operational leadership across Christchurch, Wellington, Taranaki, Napier, Hastings, Rotorua, Gisborne, and Whakatāne including scaled iterations using agile frameworks.

I founded this project & charitable trust delivering positive outcomes to 80 tamariki in 2014, then scaled the product and infrastructure to deliver outcomes to 15,800 tamariki nationally in 2020.

If you want to learn more about Shoebox Christmas or sign up to make a difference, visit our website here.

Kapiti island Nature Tours, Kapiti Island2010 - present

Strategic direction and leadership to internationally celebrated eco-tourism lodge based on the nature reserve Kapiti Island. 

Kapiti Island is one of New Zealand's oldest and most important nature reserves, and a place rich in human history. Our family first arrived on Kapiti in 1820, and have been welcoming visitors to the island for generations.

Learn more about the taonga (treasure) of Kapiti Island and our work as kaitiaki (guardians) here.

Kapiti Island Honey, Kapiti Island2016 - present

What it says on the jar including eCommerce site design, build and optimisation.

Learn more about Kapiti Island Honey here.

Te Pūtaketanga Māori cultural intelligence program2021

Co-leading a bank-wide cultural intelligence program focused on te ao Māori cultural capability uplift among non-Māori staff.

Board member
Big Brothers Big Sisters, Wellington2019 - present
Māori Economic Development Strategy advisor
Greater Wellington Regional Council2019 - 2021

Guiding the Greater Wellington Regional Council in development of a Māori Economic Development Strategy.

Read more about our mahi/work here.

Founder & host
Paperback Guerrillas Podcast2019 - present

A collective podcast targeting Māori and Pasifika success. 

Listen here.

Technology area council representative
BNZ Diversity & Inclusion Council2019 - present
New Zealander of the Year - Local Hero
Kiwibank New Zealander of the Year2019

Read more here.

Good as Gold award
Seven Sharp/ASB2018
Chevron winner (annual award for highest performance in business)
BNZ2014 - 2020

Awarded three times between 2014 - 2020 for leadership, culture building, and diversity & inclusion leadership.

Enterprise Product Ownership
Te Rōnakitanga ki te reo Kairangi
Te Wānanga o Aotearoa2021 - 2022

(Te Reo Māori level 5 Diploma)

Agile Product Ownership